IGNITE (“IGNITE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our services, including our room reservation system.

This Privacy Policy explains how we collect, use, and protect your information.

1. INFORMATION WE COLLECT

We may collect the following personal information when you submit a reservation request or communicate with us:

• Full Name

• Email Address

• Phone Number

• Reservation details (date, time, room selection)

• Payment confirmation status (when applicable)

We do not collect sensitive personal data such as Social Security numbers, government IDs, or financial account details through our reservation forms.

2. HOW WE USE YOUR INFORMATION

Your information is used solely for operational and service-related purposes, including:

• Processing and managing room reservation requests

• Confirming reservation details

• Sending appointment confirmations and reminders

• Communicating changes, updates, or issues related to your reservation

• Internal scheduling and administrative coordination

We do not sell, rent, or trade your personal information.

3. SMS & EMAIL COMMUNICATIONS

By submitting your information, you consent to receive transactional communications from IGNITE via SMS and email, including:

• Reservation confirmations

• Appointment reminders

• Reservation updates or cancellations

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact us directly. We do not use SMS for unsolicited marketing or promotional campaigns.

4. DATA SHARING & DISCLOSURE

• We may share your information only with:

• Internal staff for scheduling and operations

• Trusted service providers (e.g., scheduling, messaging, or payment platforms) strictly as needed to deliver services

We do not share your information with third parties for marketing purposes.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take appropriate steps to prevent unauthorized access or misuse.

6. DATA RETENTION

Personal information is retained only as long as necessary to fulfill reservation services, comply with legal obligations, or resolve disputes.

7. YOUR RIGHTS

You may request to:

• Access or update your personal information

• Withdraw consent for communications

• Request deletion of your data (subject to legal requirements)

Requests can be submitted by contacting us using the information below.

8. CONTACT INFORMATION

If you have questions about this Privacy Policy, please contact:

IGNITE

• Email: [email protected]

• Phone: +1 (863)353-9100