1. Information We Collect

We collect the following personal information when you submit a reservation request or communicate with us:

• Full Name

• Email Address

• Phone Number

• Reservation details (date, time, room selection)

• Payment confirmation status (when applicable)

We do not collect sensitive personal data such as Social Security numbers or government IDs through our forms.

2. How We Use Your Information

Your information is used solely for operational and service‑related purposes, including:

• Processing and managing room reservations

• Confirming reservation details and sending appointment reminders

• Communicating changes, updates or issues related to your reservation

• Internal scheduling and administrative coordination

We do not sell, rent or trade your personal information.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons) to understand how visitors interact with our website and improve the services we offer. As explained in a typical privacy policy example , cookies are small data files stored on your device that help us count visits and identify popular features. Web beacons (also called pixel tags) are electronic images that help deliver cookies, count visits and measure campaign effectiveness .

• Why we use cookies: to analyze site traffic, remember your preferences and improve user experience.

• Your choices: most web browsers allow you to control cookies through their settings. You may refuse or delete cookies at any time; however, doing so could affect the availability and functionality of parts of our website.

• Third‑party services: we may use analytics services that set their own cookies. These providers are contractually bound to use this data only to provide services to us and not for their own purposes.

4. SMS & Email Communications

By submitting your information, you consent to receive transactional communications via SMS and email, including:

• Reservation confirmations and reminders

• Reservation updates or cancellations

Message frequency may vary. Message and data rates may apply (depending on your mobile plan). You may opt out of SMS communications at any time by replying STOP; for help, reply HELP or contact us directly. We do not use SMS for unsolicited marketing or promotional campaigns.

5. Data Sharing & Disclosure

• Internal operations: we may share your information with IGNITE staff and trusted service providers (e.g., scheduling, messaging or payment platforms) strictly as needed to deliver services.

• No sharing of SMS opt‑in data: to satisfy A2P/10DLC requirements, we explicitly state that no mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All text‑messaging originator opt‑in data and consent information are not shared with any third parties (except aggregators and providers necessary to deliver our text‑messaging service).

6. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your information. While no system is 100 % secure, we take steps to prevent unauthorized access or misuse.

7. Data Retention

We retain personal information only as long as necessary to fulfill reservation services, comply with legal obligations or resolve disputes.

8. Your Rights

You may request to:

• Access or update your personal information

• Withdraw consent for communications

• Request deletion of your data (subject to legal requirements)

Requests can be submitted by contacting us using the information below.

9. Contact Information

IGNITE
Email: [email protected]
Phone: +1 (863) 353‑9100